Return & Refund Policy
Order cancellation
You can cancel any order free of charge within 8 hours of placing it. After that window, we begin sourcing materials and 3D-printing your figurine, so we're no longer able to cancel it — your order is by then genuinely in production, and cancelling at that stage would waste materials already committed to your piece. To cancel within the 8-hour window, message us on WhatsApp at +91 7076267167with your order number — WhatsApp is the fastest channel for a time-sensitive request like this, so please don't rely on email alone.
Cash on Delivery (COD) advance
COD orders require an advance payment to confirm the order before it goes into production — the amount may vary by order and isn't always ₹500. This advance is deducted from your final order total, so only the remaining balance is collected on delivery. Because production and shipping costs are already committed once a COD order is confirmed, whatever advance amount was paid is non-refundable if the order is cancelled, or if the shipment comes back to us undelivered (RTO) — for example if it's refused at the doorstep or the delivery address turns out to be unreachable.
Return window
Returns and refunds are only possible within 1–2 days of delivery. You must provide a video of the unboxing to qualify for a return or refund.
Customised items
Because every figurine is custom-made for you, customised products cannot be returned or refunded under any circumstances unless they arrive defective or damaged.
How to request a refund
Contact us within 1 day of receiving your order. Send us your unboxing video along with your order details. If approved, refunds are paid back to your original payment method within 3–4 business days.
Shipping costs
We cover return postage only when the merchandise arrives damaged. For all other approved returns, the customer is responsible for return shipping costs.
Defective or damaged items
Products that are defective or damaged on arrival may be replaced or refunded at our discretion.
Undelivered / refused orders (RTO)
Sometimes a shipment doesn't reach you — it's refused at the doorstep, goes unclaimed, or is returned to us by the courier for some other reason (RTO). If that happens, we'd love to get your figurine back on its way to you, and we will — but we do need to wait until the piece is physically back with us before we can send it out again. Please bear with us here: every figurine we make is sculpted and printed just for you, not pulled off a shelf, so we're not able to start a fresh one in parallel while the original is still somewhere in transit back to us. It's also the only way we can be sure the trip isn't wasted twice over — because it's made just for you, we can't resell or reuse a returned figurine for anyone else, so shipping a replacement before the original comes back would mean the whole piece is a complete loss on our side. The moment it's back in our hands, we'll get the reshipment moving.
One more thing worth flagging honestly: an RTO already means we've paid for the shipment twice — once to send it out, once for the courier to bring it back — before it's even reshipped. Because of that, we're not able to absorb the cost of shipping it out a third time, so applicable shipping charges will apply to the reshipment. We'll always let you know the amount upfront before sending it again.
Our discretion
Bombay Print Lab reserves the right to decline refund requests that don't align with the guidelines above. These terms may change without prior notice — please check this page periodically.
Contact us
Phone / WhatsApp: +91 7076267167
Email: bombayprintlab@gmail.com